MTN Nigeria has announced that it has begun compensating subscribers with airtime credits following complaints of poor service quality experienced in January.

The telecom giant confirmed that affected customers will receive airtime as part of a compensation rollout aimed at addressing disruptions in connectivity and call quality. The initiative is designed to reassure subscribers of MTN’s commitment to customer satisfaction and service reliability.

According to the company, the airtime credits will be automatically applied to eligible accounts, ensuring that subscribers do not need to take additional steps to benefit.

The move has sparked mixed reactions among users, with some praising MTN for acknowledging the service lapses, while others argue that more long‑term solutions are needed to improve network stability.

Industry analysts note that the compensation reflects growing pressure on telecom providers to maintain consistent service quality in Nigeria’s competitive market.